1. To provide contractors' performance report within 3 working days at the end of every month.
2. To process payment within 7 working days from the claims receipt date.
3. To process construction waste deposit claims for house renovations within 14 working days from the completed claims application receipt date.
4. To take over municipal services work from the developer a year after CF is issued.
5. To act on a complaint within 24 hours from the complaint receipt date except for bulk trash cases.
6. To provide complaint feedback (via correspondence) to the relevant public and departments within 7 working days.

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